Privacy Policy

Last Updated: 2025

Altura Trade & Supply (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage with our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily through:

  • Contact forms (name, email, company name, phone number)
  • Sample or quotation requests
  • Business inquiries submitted via WhatsApp or email
  • LinkedIn outreach and communication

1.2 Technical Information

Automatically collected through our website:

  • IP address
  • Browser type
  • Device information
  • Visit duration and pages viewed
  • Cookies (where applicable)

1.3 Business Information

Provided voluntarily when requesting pricing or negotiation:

  • Desired product specifications
  • Volume forecasts
  • Destination port
  • Company profile

2. How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and business requests
  • To provide quotations, product specifications, and documentation
  • To improve our website and user experience
  • To process sample and test order requests
  • To maintain communication regarding shipment, QC, or compliance
  • To ensure regulatory compliance where required

We DO NOT sell, rent, or trade your personal information.

3. Data Storage & Security

We take reasonable technical and organizational measures to protect your information from:

  • Unauthorized access
  • Loss or destruction
  • Alteration or misuse

Data may be stored on secure servers or cloud services with industry-standard protection.

4. Sharing of Information

We may share information only under these circumstances:

  • Compliance partners: laboratories (SGS, Intertek), QC providers, or logistics operators
  • Legal requirements: where necessary to comply with government regulations
  • Operational needs: documents required for export (invoice, packing list, compliance files)

We do not share information with unrelated third parties.

5. Cookies

Our website may use cookies to improve user experience and analytics. You can disable cookies via browser settings.

6. Your Rights

Depending on your jurisdiction, you may request:

  • Access to your data
  • Correction or update of inaccurate information
  • Removal of your data (“right to be forgotten”)
  • Restriction of data processing

Please contact us for any request.

7. Contact Information

For privacy-related inquiries:

business@alturatradesupply.com

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.